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Privacy Policy

It is ZOOPA’s policy to comply with all applicable privacy and data protection laws. This commitment reflects the value we place on earning and keeping the trust of our employees, customers, business partners and others who share their personal information with us.
This Internet Privacy Policy (this “Policy”) describes how ZOOPA protects your privacy when we collect personal information on ZOOPA Internet sites. As used in this Policy, the term “ZOOPA”, “we”, “our” and “us” refers to Carstats SA (Proprietary) Limited, and its holding companies and subsidiaries from time to time (also referred to as the ZOOPA Group).

Your Consent

By using a ZOOPA Internet Site or providing personal information to us, you are consenting to the collection, use and disclosure of your personal information as described in this Policy.  If you do not consent to the collection, use and disclosure of your personal information as described in this Policy, please do not use ZOOPA Internet Sites.

What information do we collect?

In certain circumstances we ask you to provide certain personal details about yourself on this site, for example, your name, email address, postal address, product preferences.  We collect the information you knowingly and voluntarily provide when you use a ZOOPA Internet Site, for example, the information you provide when you sign up to receive email alerts, when you complete a survey, or when you ask us a question or email us with feedback. In many cases this information will be personal information.

We may also use the information we collect on ZOOPA Internet Sites for various business purposes such as customer service, fraud prevention, market research, improving our products and services, and providing you and your company with information and offers we believe may be of interest to you. We may also remove all the personally identifiable information and use the rest for historical, statistical or scientific purposes.

In order to help us improve our site, we will also collect information automatically about your visit to our web site to help us with identifying user's browsing preferences. The information we receive depends on the settings on your web browser. Please check your browser if you want to learn what information your browser sends or how to change your settings.

This information is collected for internal purposes only so that we can carry out research on our users' demographics, behaviour and interests. By using this site you consent to our collecting data about you and using it in the manner set out in our privacy policy.

Limitations on the Collection, Use and Disclosure of Personal Information

To the extent required by applicable law, whenever ZOOPA collects personal information on a ZOOPA Internet Site, ZOOPA will:

  • provide timely and appropriate notice to you about its data practices;
  • collect, use, use, disclose and transfer your personal information only with your consent, which may be express or implied, depending on the sensitivity of the personal information, legal requirements, and other factors;
  • collect your personal information only for specific, limited purposes. The information we collect will be relevant, adequate and not excessive for the purposes for which it is collected;
  • process your personal information in a manner consistent with the purposes for which it was originally collected or to which you have subsequently consented;
  • take commercially reasonable steps to ensure that your personal information is reliable for its intended use, accurate, complete, and, where necessary, kept up-to-date;
  • not use your personal information for direct marketing purposes without giving you an opportunity to “opt-out”; and
  • take appropriate measures, by contract or otherwise, to provide adequate protection for personal information that is disclosed to a third party or transferred to another country, including transfers within ZOOPA.
How are your personal details used?

We will use your personal information to improve our marketing and promotional efforts and to assist us with improving our content and services offered on the web site.

As stated above, we also collect statistical data so that we can analyse site usage and customer needs.

Who collects the personal details? is operated by Carstats SA (Proprietary) Limited (Registration number 2010/018608/07) and whose registered address is at Stratford House, The Braes, 192 Bryanston Drive, Bryanston, 2191, RSA.

Do we disclose your details to third parties?

Except as set out below, we will not pass your personal details to any third party except to our web site contractors or our professional advisors or except as may be required by law or with your consent. You can rest assured that we will not sell or rent your personal details to any other organisation. If, however, in the future, we sell our business to a third party, then we will be entitled to pass on your personal details to the purchaser but only if the purchaser has implemented or undertakes to implement a privacy policy similar to ours.

We may use your personal details for direct marketing purposes within ZOOPA and from time to time you may receive direct marketing from us or other members of ZOOPA Group. If at any time you decide you do not want to receive marketing, please notify us at and your personal details will be removed from our direct marketing database as soon as reasonably practical.

In some cases, ZOOPA may share your personal information with third parties who partner with us to provide products and services to our customers. When we do so, we will require our business partners to use the personal information we share with them in a manner consistent with the purposes for which it was originally collected (or to which you subsequently consented) and only as permitted under this Policy, and all applicable privacy and data protection laws.

Security of Personal Information

Your personal information will generally be stored in ZOOPA’s databases or databases maintained by our service providers. These databases are stored on servers located in the Republic of South Africa. To the extent required by law, if your personal information will be transferred outside your country an appropriate notice will be provided.

ZOOPA maintains reasonable safeguards to protect the confidentiality, security and integrity of your personal information. Although we use security measures to help protect your personal information against unauthorized disclosure, misuse or alteration, as is the case with all computer networks linked to the Internet, we cannot guarantee the security of information provided over the Internet and will not be responsible for breaches of security beyond our reasonable control.

Access to Personal Information

You may review, correct and update the personal information that you provide to us at a ZOOPA Internet Site by using the feedback mechanisms provided on the Internet Site.

Retention of Personal Information

ZOOPA retains the personal information collected on ZOOPA Internet Sites as long as necessary to provide the services, products and information you request or as permitted by applicable law.

Questions about this Policy or our Privacy Statements

If you have any questions about this Policy or a Country or our use of your personal information, please contact us by clicking on the appropriate feedback link on the website, or by writing to us at PO Box 71931, Bryanston, 2021, South Africa.

Linking to third party websites

ZOOPA is not responsible for the privacy practices of third party websites to which there may be links on the ZOOPA Internet Sites. These links are provided as a service and do not imply any endorsement of the activities or content of these sites.  ZOOPA does not control these sites and is not responsible for their content, security or privacy practices.

ZOOPA advises users to read the privacy policy of each website which users visit and before providing personal information.


ZOOPA Internet Sites are not targeted at children under the age of sixteen and ZOOPA will not knowingly collect information from users in this age group. We encourage parents to talk to their children about the use of the Internet and information they disclose to websites.

Changes to this Policy and our Privacy Statements

We reserve the right to update or modify this Policy, at any time and without prior notice, by posting the revised version of this Policy on our ZOOPA Internet Sites. If we modify this Policy or any Privacy Statement, the modifications will only apply to the personal information we collect after we have posted the revised Policy or Privacy Statement on the applicable ZOOPA Internet site.

This Policy was last revised on 14 November 2011.